Refund policy

If you ask for a refund within seven calendar days of your payment, we refund it in full. You do not have to justify it, and it does not matter how much of the material you used in the meantime - we would rather you tried it properly than felt you had to hold back to stay eligible.

Email us from the address on your account, using the address at the bottom of this page, and say which payment you mean. That is the whole process; there is no form.

• We confirm by email, usually within two business days.
• The refund goes back through PayMongo to the method you paid with. How quickly it appears is up to your bank or e-wallet, and is normally a few business days.
• Your subscription ends when the refund is issued and the account returns to the free tier. Your practice history stays where it is.

A subscription is a single payment for twelve months and does not renew, so there is nothing to cancel and no charge to stop. After the first seven days we do not refund the remainder as a matter of course.

We do refund, pro rata, in two situations:

• The service was unavailable for a sustained period and we could not restore it.
• We ended your access for a reason that was not your doing.

If something else has gone wrong, write to us anyway. This policy describes what you are entitled to, not the limit of what we are willing to do, and it does not affect your rights under Philippine consumer law.

If you were charged twice for the same term, tell us and we return the duplicate in full whenever you notice it. The seven days do not apply to a charge that should never have happened.

See also our terms of service.